Last Updated: August 14, 2026

Souls Blossom, operated by Susan McKenzie, understands that circumstances can change and that you may occasionally need to cancel or reschedule an appointment.

This Refund Policy applies to appointments and services booked with Souls Blossom.

Cancellations

If you need to cancel an appointment, please provide at least 24 hours' notice whenever possible.

Appointments canceled with at least 24 hours' notice may be canceled or rescheduled without a cancellation penalty.

Appointments canceled with less than 24 hours' notice are non-refundable.

When appropriate, an appointment canceled with less than 24 hours' notice may be rescheduled for another available date and time.

Rescheduling

If you need to change your appointment, please contact Souls Blossom as soon as possible.

Rescheduled appointments are subject to availability.

Late Arrivals

If you arrive late, Souls Blossom will make reasonable efforts to provide your session within the remaining scheduled appointment time.

A late arrival may result in a shortened session, and the full session fee may still apply.

Missed Appointments

If you do not attend your scheduled appointment and have not contacted Souls Blossom to cancel or reschedule, the appointment may be considered a missed appointment and the payment may be non-refundable.

Cancellations by Souls Blossom

If Souls Blossom must cancel an appointment, you may choose to reschedule your session or receive a refund of any payment made for the canceled appointment.

Technical Difficulties

For online sessions, if significant technical difficulties prevent the session from taking place, Souls Blossom will work with you to reschedule the appointment.

Completed Services

Once a scheduled service has been provided, payments for that completed service are generally non-refundable.

Because holistic wellness experiences are individual and results vary from person to person, dissatisfaction with a particular outcome does not by itself guarantee a refund.

Questions

If you have questions about a cancellation, rescheduling, or refund, please contact:

Souls Blossom
Operated by Susan McKenzie
Susanville, California
Email: [email protected]
Phone: 707-395-7546